Developing Emotionally Intelligent Project Leaders

New PMP® Exam Prep 2024

Supercharge your Career with Project Management, Agile, and Socio-emotional Intelligence Mindsets & Skillsets

Course Overview

Professional Training

Project Leadership

Coaching

Executive Coaching

Consulting

eCommerce Solution

Authorized Training Partner (ATP) of the Project Management Institute®

Transformational Offerings

Supercharge your Career with Project Management, Agile, and Socio-emotional Intelligence Mindsets & Skillsets
Inquire Now

CUSTOMER RESOLUTION ISSUE PROCESS

We employ the 3Ps approach (Prompt – Proactive - Professional) for managing a customer’s Frustration and complaints in every phase of the Customer Support and Issue Resolution Process:

As soon as customers come with complaints and issues regarding our services and solutions, our dedicated 24/7 support team follows the following steps within 24 hours.
1. Requesting customers to fill out the complaint/issue Log.
2. Discover and understand the root cause of the problem or issue.
3. Analyze its holistic impact on the customer.
After we understand the issue, we tailor the best complaints management approach implement it based on the situation proactively. and proactively reach out to the customer with the necessary next steps to resolve the issue.
1. Proactively following up or reaching out to the customer with necessary steps.
2. First, trying to handle the situation collaboratively to create a win-win situation.
3. Always doing the right things and making a decision based on the company’s core values and guiding principles, and agreed upon terms and conditions. That may include but is not limited to
a. Full Refund
b. Partial Refund
c. Extra Class,
d. Post-Class Continuous Support and so on.
We believe that any conflicts and issues can be resolved through Negotiation. Since RubyRivansh Tech and Learning Solutions is deeply rooted in its core values and guiding principles. We put our customers first. We have adopted the PMI’s DA Mindset and have been continuously striving to delight our customers beyond and above satisfaction.
1. Living with Purpose and integrity
2. Putting customers first
3. Adopting Social and Emotional Intelligence (SEI) Skills

Find your fit at RubyRivansh

    What Our Client Says

    Our Clients Review
    It was really nice spending my course with Durga for PMI-ACP. He is very knowledgeable and was able to answer a lot of my questions. He's always reachable after class whenever I have questions. A true dedicated teacher who helped me pass PMI-ACP exam!
    Apantree Success AWS-Solution Architect, PMP, PMI-ACP
    I recently completed the LeanAgile Mindset Essential Training online course in virtual setting from RubyRivansh. The way instructor Durga teaches is really wonderful and refreshing!! He's gentle and encouraging, and also knows how to get his students to work hard. While attending a Virtual Training Session, he did an excellent job of instilling confidence and keeping learning enjoyable and engaging. Highly recommended!!!
    Samikaran Adhikari Full Stack Developer,
    Proxy Infotech Solutions Pvt. Ltd.
    The techniques of instruction used by the instructor are excellent- very succinct and clear. After this training I'm well equipped with social emotional, leadership and management skills which helps me to thrive in my Fashion Management Industry. Anyone who are planning to start their career path, RubyRivansh can be a right place.
    Alisha Siwakoti Fashion Designer,
    Cheele Botique Pvt. Ltd.
    Emotional Intelligence is one of the new and really interesting courses under Personal Development & Career Specialization. It was an outstanding experience to be engaged in live virtual classes by RubyRivansh. The session motivates me to apply EQ in daily life.
    Milan Student